Refund policy

Refund & Cancellation Policy — Brettwellschampion

Effective date: 7/10/26 Last updated: 7/10/26

This Refund & Cancellation Policy applies to the packages and services purchased from Brettwellschampion Corp. ("Brettwellschampion," "we," "us," or "our"). Because we provide professional, done-for-you AI build-out services rather than physical goods, the following terms apply. By purchasing, you agree to this policy.

1. Nature of Our Services

Our packages (Spark, Pulse, and Nexus) are one-time service engagements. Once purchased, we begin allocating time, resources, and work to your project — including onboarding, system access, AI training, and build work. Refund eligibility depends on how much work has been performed, as set out below.

2. Cancellation Window (Before Work Begins)

You may request to cancel and receive a full refund within 24 hours of purchase, provided we have not yet started work on your project (for example, onboarding, gaining system access, or beginning the AI build). To cancel, email us at Nd@brettwellschampion.com with your order details.

3. After Work Has Begun

Once work has started, your purchase is non-refundable for the portion of work already performed. If you cancel mid-engagement, we will, at our discretion and in good faith, refund any clearly unearned, unstarted portion of the package, less:

Time and labor already spent on your project;
Any third-party costs already incurred on your behalf (e.g., AI/API usage, platform subscriptions, messaging fees); and
A reasonable administrative fee where applicable.

We will provide a summary of work completed when assessing any partial refund.

4. Completed Deliverables

Deliverables that have been completed, approved, or handed over (such as a deployed AI support agent, delivered CRM integration, or completed training materials) are non-refundable, as the work has been delivered.

5. Third-Party Costs Are Non-Refundable

Amounts paid to third parties — including CRM or helpdesk platform subscriptions, AI/API usage, and messaging fees — are non-refundable through us, as they are paid out to and governed by those providers.

6. No Guarantee of Results

Refunds are not provided on the basis of support performance or business outcomes. As stated in our Terms of Service, outcomes depend on factors outside our control, and we do not guarantee specific resolution rates, response times, or cost savings.

7. Revisions and Satisfaction

If a deliverable isn't working as scoped, contact us first. Reasonable revisions and fixes within the agreed scope are part of our process, and we will work with you in good faith to make it right before any refund question arises.

8. Chargebacks

If you have a concern about a charge, please contact us before initiating a chargeback so we can resolve it directly. Filing a chargeback without first contacting us may delay resolution.

9. How to Request a Refund

Email Nd@brettwellschampion.com with your order number, the package purchased, and the reason for your request. We aim to respond within 3–5 business days. Approved refunds are issued to your original payment method.

10. Contact

Brettwellschampion Corp. 68 Aberfoyle Place NE, Calgary, AB T2A 6W7, Canada Email: Nd@brettwellschampion.com

This document is a template provided for convenience and is not legal advice. Please have it reviewed by a qualified lawyer and confirm it complies with Alberta and Canadian consumer-protection law.