Brettwells AI
Your support inbox, running on autopilot.
Brettwellschampion builds and installs a complete AI customer support system inside your existing business — trained on your product, connected to your CRM, and backed by training material so your team knows exactly how to run it.
Growing support volume shouldn't mean growing headcount.
Most support teams hit the same wall — and it's rarely about hiring more people.
Response times creep up
Every new customer adds tickets, and response times slip — right when speed matters most for retention.
Agents answer the same questions
Order status, billing, password resets — the same tickets, over and over, eating hours your team could spend elsewhere.
Support lives outside the CRM
Conversations don't sync back to customer records, so context gets lost between support, sales, and success.
A complete support system, installed in your business.
Not a chatbot plugin — a full build-out, trained on your product and wired into how your team already works.
AI Support Agent
Trained on your product, policies, and FAQs to resolve real tickets, not just answer generic questions.
CRM Workflow Integration
Every conversation, resolution, and handoff syncs automatically into your existing CRM.
Team Training Material
Documentation and walkthroughs so your team can manage, adjust, and trust the AI from day one.
Escalation Routing
Clear rules for when a ticket needs a human, and exactly who on your team it goes to.
Knowledge Base Build
Your existing docs, policies, and product info structured into a source the AI can actually use.
Performance Reporting
See resolution rates, response times, and deflection — so you know exactly what the system is handling.
Three ways to bring AI into your support desk.
One-time build-outs. No subscriptions — we install it, train your team, and hand it over.
- AI support agent for 1 channel (chat or email)
- Trained on your existing FAQs & policies
- Core CRM workflow integration
- Basic escalation rules to your team
- Employee training guide (self-serve)
- Handover walkthrough
- Everything in Spark, plus:
- AI agent across multiple channels (chat, email, SMS)
- Full CRM workflow automation & syncing
- Smart escalation & routing rules
- Custom knowledge base build-out
- Live team training session + certification quiz
- Performance reporting dashboard
- 30 days post-launch support
- Everything in Pulse, plus:
- Unlimited channels across all departments
- Multi-CRM / multi-tool integration
- Custom AI behavior & escalation logic per team
- Full training curriculum + manager dashboard
- Historical ticket data migration
- Quarterly optimization review
- 60 days priority support
Not sure which fits your ticket volume? Book a demo and we'll recommend the right build.
The same lifecycle, running automatically.
Ticket arrives
A message comes in from chat, email, or SMS.
AI reads context
Pulled from your knowledge base and the customer's CRM record.
AI responds or acts
Answers, processes refunds, or updates records directly.
Or escalated
Simple tickets close instantly; complex ones route to your team.
Logged to CRM
The full conversation and outcome save to the customer's record.
Good to know.
No — it handles repetitive tickets automatically and escalates anything complex to your team, so they spend time where it actually matters.
We integrate with the major platforms — Zendesk, Intercom, HubSpot, Salesforce, Freshdesk, and others. If you use something else, tell us and we'll confirm compatibility.
No. Each package is a one-time build-out fee. Ongoing platform costs (your helpdesk, CRM, or AI usage fees) are billed separately by those providers.
You receive documentation and walkthroughs (and a live session on Pulse+) so your team knows how to review, adjust, and manage the AI day to day.
Most builds are delivered within a few weeks of onboarding, depending on package scope and how quickly we get access to your systems.
Book a demo of the system.
Tell us about your support volume and tools, and we'll show you what we'd automate first.